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Frequently Asked Questions
What are the available shipping modes and charges?
Normally we send through courier or post upon request from clients. Shipping charges are calculated based on destination and weight.
Are your products certified by international standards?
Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. Our products carry the CE mark.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders to be at least US$1000. However, we understand the need for smaller sample orders initially for market testing.
Can I request products not shown in the current catalog?
Yes, you can send us pictures or samples of similar items. We offer customized production, though delivery may take slightly longer.
Do you maintain stock for all listed products?
Generally, we maintain stock for listed products produced on a monthly basis. Availability depends on current sales conditions; please contact our sales team for accurate inventory.
What materials are used for the cervical cages?
The products are manufactured using high-grade Titanium and PEEK materials, ensuring biocompatibility and strength for spinal applications.