Frequently Asked Questions
What is the typical lead time for orders?
Delivery usually takes about 1-15 days depending on your specific quantity or requirements.
What kind of warranty is provided?
We provide a 1-year warranty for the machine. If any spare parts are damaged due to quality issues within the warranty period, they will be replaced free of charge.
Are samples available for testing?
Yes, we can supply samples at a discount price or for free under certain conditions; however, freight costs are to be covered by the customer.
Do you support OEM or custom branding?
Yes, we accept Custom-make, OEM, and ODM orders. We can print your logo on the product and customize the packaging and nameplates.
What payment methods do you accept?
We accept various payment terms including T/T, Western Union, MoneyGram, PayPal, L/C, and D/P.
How are the products shipped?
Goods can be shipped via express courier (DHL/FEDEX/UPS/TNT), air freight, sea freight, or by rail depending on your location and preference.
Gray Medical
