Q1: Is Dr.pen your company's brand?
Yes, this brand was established in 2014 and has become a very well-known brand. All products currently selling under this brand on the market are from our company. In addition, we have established different brands according to different products.
Q2: How about the warranty period?
Our products have a 6-month warranty period. We provide remote repair instructions or free repair services during this period. If the situation is serious, we can also replace the product for the customer free of charge.
Q3: How do you guarantee quality?
We strictly control the procurement of raw materials and ensure production with the best materials. Inspections are carried out during the production process and a comprehensive final inspection of the finished product is conducted before packaging.
Q4: What is the order and shipping process?
We offer FOB prices and typically deliver within 2-3 days after payment. We generally use air transport such as DHL, UPS, Fedex, TNT, or EMS, choosing the best channel based on the actual situation.
Q5: Will there be extra accessories?
We equip a small number of accessories with different products. We recommend single-use for accessories. If you need more, they can be purchased separately. Note that we are not responsible for damage caused by improper use.
Q6: What is the Minimum Order Quantity (MOQ)?
We set different MOQs based on different pricing levels to protect client interests. Sample prices are available, and sample costs can be deducted from subsequent bulk orders.
Gray Medical
