Are you a manufacturer or a reseller?
We are a professional manufacturer with more than 25 years of experience in research, design, production, and sales of medical equipment.
Where is your factory located and can I visit?
Our manufacturing facility is located in a specialized industrial zone. We warmly welcome customers to visit our factory to see our production processes firsthand.
Do you support customization and OEM/ODM services?
Yes, we provide full OEM/ODM services. We can customize packaging, print logos on devices, and even develop new molds for different product appearances based on your requirements.
What is the process for placing an order?
We support multiple ordering methods including trade assurance and direct orders. Payment can be made via TT, PayPal, LC, or Western Union. Once the order is drafted, we will send you the necessary documentation or links.
How long does shipping take after payment is confirmed?
Sample orders are typically shipped within 2 days. General orders take between 3 to 20 days depending on the quantity. For customized orders, the timeline is determined through mutual negotiation.
What kind of warranty and after-sales service do you provide?
We offer a 1-year warranty on our patient monitors. Our after-sales service includes professional technical support, repair services, and part replacement to ensure long-term reliability.
Gray Medical
