Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer and designer of hospital beds, air mattresses, and related medical products. We have our own R&D team and modern production facilities established in 2016, with logistics support across various regions.
Q: Do you accept customized product requests?
A: Yes. Our R&D team can provide detailed design drawings based on your specific requirements. We cooperate closely with production to create samples and improvement plans to minimize market risks for our clients.
Q: What is your warranty and after-sales policy?
A: We offer a one-year warranty, five-year maintenance support, and a ten-year guarantee for spare parts supply. We provide comprehensive guidance from purchase through setup and use.
Q: What additional sales support do you provide?
A: We provide a full range of sales plans, including posters and brochures tailored to your local market. Our technical team responds to inquiries within 24 hours.
Q: How do you ensure product quality before shipping?
A: Every product undergoes a multi-stage inspection process, including structural load testing and electrical safety checks, ensuring compliance with CE and ISO13485 standards.
Q: What is the typical lead time for bulk orders?
A: Lead times vary based on the order volume and customization requirements, typically ranging from 15 to 30 days. We provide shipping notices and picking-up schedules in advance for your convenience.
Gray Medical
