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Frequently Asked Questions
Are you a factory or a trader?
We are a professional manufacturer with more than 15 years of experience in medical supplies.
Can I add my LOGO on the product?
Yes, we provide customization of logo printing such as laser, pad, screen, and QR code printing.
How can I get samples?
We are happy to provide free samples for your evaluation, though the freight cost is covered by the customer.
How do you assure product quality?
Quality is managed through pre-production samples, dedicated QC teams, and final inspections. We operate strictly under ISO9001 & ISO13485 quality control systems.
What is the standard delivery time?
Mass production typically takes 20-30 days after sample confirmation and receipt of deposit.
What are your payment terms?
We accept various methods including T/T, L/C at sight, and Western Union.
Gray Medical
